Technical Account Manager

We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.

We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.

Since August 2013, we have been part of the IONOS Group, Europe's leading digitalisation partner for small and medium-sized companies.

In short, we are a multicultural team that’s passionate about technology, bringing our professional experience from over a dozen countries: Germany, Argentina, Spain, the United States, France, the Philippines, Italy, Poland, Portugal, the United Kingdom, Romania...

We are looking for a proactive and client-focused professional to join our team as a Technical Account Manager / Project Manager. The ideal candidate will be fluent in German and have at least 2 years of experience in client-facing or technical environments.

Key Responsibilities:

Client Communication & Support

• Act as the primary point of contact between the client and internal teams.

• Provide clear and responsive communication via email and phone (including on-call support).

• Understand the client’s business needs and help coordinate the delivery of services accordingly.

• Foster strong, long-term relationships based on trust and reliability.

Incident & Request Coordination

• Assist with the coordination of incidents and service requests.

• Follow up with internal departments to ensure timely resolution.

• Keep clients informed about ongoing issues and progress updates.

• Support the documentation and follow-up of infrastructure changes.

Project Coordination

• Help plan and monitor small to mid-sized projects with support from senior team members.

• Coordinate schedules, meetings, and project tasks.

• Track project status and communicate updates to clients and internal stakeholders.

• Support testing and implementation phases.

• Promote process improvement and clear documentation.

Requirements:

• Fluent German (C1 or above) 

• 2+ years of experience in a client-facing or coordination role.

• Strong organizational and communication skills.

• Ability to manage multiple tasks and priorities with a service-oriented mindset.

Offer and Benefits:

• Exciting, international field of activity full of globally scaling cloud and hosting technologies. 

• Fixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchers.

• Flexible working hours to organize your schedule according to your needs.

• Ability to work remotely or in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.

• Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.

• Personalized training in cutting-edge technologies, certifications, or any area that interests you.

• We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

If you have a technical background, speak fluent German, and are looking for your next professional challenge — apply now!