Customer Service (f/m/d) - also lateral entry

With over 4 million domains and more than 2 million customers, we, as an IONOS company, are among the largest web hosting providers worldwide. We operate two TÜV-certified data centers with over 70,000 servers. Our products are diverse and form the backbone of our success, but they only come to life through our amazing employees.

Our in-house customer support center with over 100 colleagues is always working to support customers - whether private households or companies - with all questions relating to our products. 

Unlike traditional support centers, we work in product-oriented teams and take care of the problem from start to finish in order to solve it to the customer's satisfaction.

As a member of STRATO Customer Service, you are not the proverbial “telephone order taker”, quite the opposite. Regardless of whether you already have previous experience or simply fancy something new and are joining us as a career changer: With us, you will be trained to become an Internet professional! You will help our customers to be successful with their web presence by supporting them in solving problems and thus creating a positive service experience.

Tasks

• In order to be well prepared for the work, you will undergo a 4-week induction program and receive comprehensive product, communication and writing training, among other things.
• You will advise our customers on questions about their products by phone, email and ticket system.
• As a customer and product expert, you will identify optimization potential and make suggestions for improvement.
• Your commercial and technical expertise is in demand! - You pass on the input collected from our customers about the products and our processes to our product management and thus make an important contribution to the continuous improvement of our offers.

Qualifications

• Strong communication skills and very good written and spoken German (C1).
• You are interested in technical topics and want to learn more about internet products such as web hosting, e-commerce, cloud.
• You have your heart in the right place, are always friendly and courteous and keep your cool even in challenging situations.
• Completed training is an advantage, but not a must.
• Experience in direct or telephone customer contact is an advantage.
• Willingness to work in shifts (incl. weekends and public holidays).

Benefits

• Support from an experienced colleague during the induction phase (on-the-job training).
• You will receive 30 vacation days per year for ideal relaxation.
• A hybrid working model and the option to submit preferences for shift planning.
• Numerous development opportunities within the entire STRATO Group (STRATO AG, STRATO Customer Care GmbH and Cronon GmbH) as well as language courses (English).
• Discount on gyms (Fitness First, SuperFit, FitX).
• Employee discount on STRATO products and 1&1 products.
• Vouchers/gifts for special occasions and anniversaries (wedding, birth).
• Bicycle leasing with Eurorad (taxable as a non-cash benefit).

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.